2-1-1 Statistical Reports
Vermont 2-1-1 Annual Report
Since its launch by United Ways of Vermont in 2005, Vermont 2-1-1 has greatly expanded access to health and human services for Vermonters. Before 2-1-1, parents, guidance counselors, and even the service providers themselves, were making call after call to find help, getting transferred again and again. Before 2-1-1, vulnerable populations - such as non-English speakers, low-income individuals, and families in crisis - often gave up long before they found help. Today, 2-1-1 is there 24/7 to connect people with the information and services they need. Please take time to review our accomplishments and partnerships of the last year, as illustrated in the following pages. *Vermont 2-1-1 2009 Annual Report
Gaps in Services - Quarterly Report
It is the policy of Vermont 2-1-1 to record gaps in services and insufficient resources that are communicated to call staff through the normal I&R process while employing the following guidelines (listed below.) The Vermont 2-1-1 policy focuses on persistent, common, repetitive gaps in services and periodically seeks to identify what these are as a group. Gaps in Service reports are processed on a quarterly basis. *Gaps in Services Guidelines
2010 Gaps in Services Reports:
2010 Homeless and At Risk Callers Report
From January 1 to December 31, 2010, Vermont 2-1-1 received 1,874 calls from individuals and families who were homeless or at immediate risk (within three days) of being homeless. The data in this report reflects a sampling of the information received from the 1,874 homeless related calls. Vermont 2-1-1 Information & Referral Specialists provided needs assessment, problem solving support, information and referrals to a wide range of services, including: homeless shelters, housing organizations, rent and security deposit assistance, food, clothing, transportation, health and mental health services, and domestic violence services.
*2010 Homeless Report
Utility Assistance Report
Vermont 2-1-1 logs calls from people worried about or unable to pay for heating fuel, cooking fuel and electricity. 2-1-1 Information & Referral Specialists provided needs assessment, problem solving support, information, and referrals to services – including seasonal fuel assistance, crisis fuel programs, discount fuel program, temporary financial assistance, budget counseling, weatherization, consumer assistance, and energy conservation information. 2-1-1 Information and Referral Specialists collect demographic data on a regular basis from a sampling of callers: *2009-2010 Utility Report
2005-2010 Call Volume History
This graph represents the 2-1-1 call volume history from January 2005 until present day. 2-1-1 has enjoyed a steady call volume growth since our inception. Grassroots word of mouth advertising, thousands of 2-1-1 printed brochures, occasional radio and television advertisements have all contributed to increased public awareness of our service and hence increased call volume. The noticeable spikes in call volume can typically be attributed to a specific partnership effort. The January through April call spikes are due to an increase in tax preparation calls. Each Fall you will notice call spikes which we attribute to the local United Way campaigns across the state. *Call Volume History
Summary of Calls Statistical Report
Call Summary reports on 2-1-1 information, referral, and advocacy services provided statewide, location of inquirers by county, and location of callers by state. The report includes numbers of incoming calls from inquirers as well as the numbers of outgoing calls for advocacy, research and follow-up. This report also compares the percentage of population from each county to the percentage of 2-1-1 inquiriers from that county.
*2010 Summary of Calls
*2011 Summary of Calls
Statewide Monthly Statistical Report
Contains aggregated data on the needs of 2-1-1 inquirers throughout Vermont by category of need, including numbers of referrals made within each category of need.
*2010 Statewide Referral Needs
*2011 Statewide Referral Needs
Monthly Statistical Reports By County
County statistical reports contain aggregated data on the needs of 2-1-1 inquirers by category of need, including numbers of referrals made within each category of need.
If you do not see a report you are looking for, or if you would like a customized report based on a specific need category, please dial 2-1-1 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it.